The following is your opportunity to hear what the people that really matter to our company have to say about us…our customers!
This section covers recent customer letters and comments about Jack Pixley Sweeps technicians performance, as it pertains to fireplace/chimney repair and fireplace/chimney sweeping.
“Randy was very neat, clean and curtious!” Mike – Shorewood
“Kurt came out and discussed the option of a gas insert with us. Lois in the office followed up with us and we decided to get the Regency Insert we had looked at. When Kurt came to install it, it was exactly what he had said!” We had talked to several other gas insert sellers and they all said that the inserts they sold would not work. Kurt showed us a model and told us that it would fit and it did! Michaela – West St. Paul
“Nick and Joe came out and installed an Ahrens Fire fireplace. The entire experience from beginning to end was Fabulous! The people at Jack Pixley Sweeps really go the extra mile and made this a very enjoyable experience. I would recommend them to anyone.” Mary- St. Paul
“Evan showed up right on time, was knowledgeable and efficient!” Mollie – St. Paul
“Paul and I wanted to let you know how pleased we were with the work Nick and his crew did at our home last week. I know people don’t always take the opportunity to say thanks. Paul and I really wanted to let the guys know, and to let Joe know that they did a great job! They were professional and friendly, took the time to explain what kind of work they were doing and did not leave a mess. They were friendly and even chased my dog down the road for me when he got out. You have a good group of guys there and we just wanted to let you know that. We have been enjoying lovely fires again!!! Take care!” Gretchen – Blaine
“Very pleased with the quality work provided by Evan and his pleasant personality!” Bruce – St. Louis Park
“Kurt was FANTASTIC! He showed up on time and was very clean!” Tim – Minneapolis
“Randy was very clean. I’m impressed with the service. I’ll be calling you again for future service.” Adam – Circle Pines
“Great job! Evan explained the process and answered my questions.” Cynthia – Eden Prairie
“Kurt answered my questions and gave helpful comments. Nice Guy!” Harvey
“Evan was a great technician who was very knowledgeable and friendly!” Dotte – Coon Rapids
“Ray was very thorough in his work. Wonderful and helpful! Thank You! Your staff is great!” Colleen
“Our 1st cleaning with new fireplace. Randy answered ALL of our questions.” C.E. – Nowthen 10/25/2010
“Ray was exceptional! Send him next time too! And give him a raise!” Richard – Stillwater
“Thanks! Excellent job on the chimney! Now it looks better than the house! I appreciate your patience and understanding with me.” Jeanne
“Kurt always does a great job! We request him every year.” Richard – Bloomington
“Randy was helpful and very professional!” Ann – Plymouth
“I am more than satisfied with Kurt’s service. I would not hesitate to refer you to someone else.” Gladys – Minneapolis
“Evan provided outstanding work and customer service!” Liz – Golden Valley
“Excellent! Kurt was very good and knowledgeable.” Jack – Forest Lake
“THANK YOU!!! I just wanted to say that your company and employees are some of the best people I have worked with since moving to MN 5 years ago. I would first like to say that the office staff was SO helpful when we were first buying our home and had questions about chimney service and what type of work we would need. They were very thorough in explaining the services available and making sure I understood what everything would cost. Because of them I didn’t think twice about who I would use for this service. Our technician was AWESOME! From the moment he introduced himself and shook my hand I knew we were going to be well taken care of. We are first time homebuyers and are new to all of this and he made me feel comfortable and made sure I understood everything he was doing. I was thoroughly impressed by his knowledge and character and would recommend his expertise to everyone I know. Thank you all so much for the great work you did for us and making this process one of the easiest yet in our new home!!” Brent – Bloomington
“Here are the things I know about Jack.
Jack is an educator and a teacher. During his “formal” career he taught industrial arts to high school students, but has also trained many chimney sweeps. He loves to be in front of the class passing on what he has learned to others. He has taught many certification classes and numerous seminars at convention. Jack has assisted many new sweeps with getting their business off to a great start, teaching them business principles, as well as technical skills.
Jack has been a long time member of the Technical Committee (he was probably one of the original members of the committee but I’m not sure). He has helped with many projects including the chimney fire burns in Oakland, the (zero-clearance) relining caucus in New Orleans, and writing of the original certification manual.
Jack really loves the chimney service industry and believes in what we are doing. This is evidenced by this devotion to the History displays at recent conventions, the displays in the Tech Center, and his creation of the Friendship Award (or Gift).
Jack is persistent. When jack sets a goal, he keeps on going until ge gets there. He’s not bashful about reminding others along the way, either.
Jack is a great ambassador for our industry. Always positive and upbeat, greeting old friends and new sweeps with a smile and handshake. Jack has also made many trips to Europe and visited lots of sweeps there, sharing and exchanging ideas.
Jack served for many years as the rep to NFPA 211. He has been responsible for many positive code changes for our industry. Clean out doors were one of his pet projects, but there were many others. He was instrumental in the recent changes for relining/flue sizing requirements for exterior masonry chimneys. He also assisted with developing the 3-Level Chimney Inspection process.
Jack is a true friend – someone that you can count on year after year. Jack is always willing to lend a hand when something needs to get done. Jack is for real – no fake personas with this guy.”
“How many times do you find someone with his wisdom? Not many. How many times do you find someone with his dedication? Not many. How many times do you find someone with his spirit? Not many. How many times do you find someone with his determination? Not many. How many times do you find someone with his leadership? Not many. How many times do you find someone with his faith? Not many.
Bundle all these gifts together and you have Jack Pixley. Now Jack will probably tell you that he is only a team player – one of many – dedicated to making our guild grow and prosper. Generations from now as the National Chimney Sweep Guild grows greater and stronger, our history will show the pioneering efforts of individuals like Jack will not have been in vain. And if any one person were singled out as having been there for the guild, I don’t believe I know anyone more deserving of the first Lifetime Achievement Award.
Jack and I go back quite a number of years. In fact I served with Jack on the technical advisory committee when it was initially formed. I also continue to serve with Jack on the NCSG history committee. Jack’s efforts to preserve our history is but one example of why this award is so deserving of Jack.
“I first met jack in Chicago at the first real chimney sweep convention. We took the first certification test together. I remember doing the test in about 30 minutes then discussing the answers for 3 hours. That was the convention that Jack joined the Board of Directors and he’s been deeply involved with our Guild ever since. Jack’s unselfish commitment dates from these Renaissance days of sweeping in the USA. These were the heady days of Eva Horton, Ken Hinkley, Ron Mazzeo, Fred Toldo, Chris Curtis and Jim Newman.
I’ve got my own reasons for believing that Jack Pixley deserves our Lifetime Achievement Award. I have recorded 3 confirmed instances where Jack has transferred his cheerleaders to me. I don’t know how much time he spends educating each customer but these 3 transferees were so well versed about chimney safety issues that they just knew that their new purchase had to be serviced by a Certified Chimney Sweep. It is as if because I knew Jack- I must be an OK sweep. Well, it’s great being part of a trade that has a Jack Pixley. Isn’t it fitting to thank him for almost 25 years of commitment to our trade?”
“…To accomplish quality work in the chimney evaluation repair and cleaning business, one must possess a wide range of skills and an understanding of construction techniques, codes, safety, and performance considerations. Combine all this with integrity and personality, and you have a Jack Pixley.”